FAQ (Frequently Asked Questions)

1. Shipping & Delivery

Q: How long does shipping take?
A: Our processing time is 1-3 business days. Once shipped, delivery times vary based on your location and the shipping method selected at checkout. Most orders within the U.S. arrive within 5-7 business days.

Q: Do you offer international shipping?
A: Yes, we ship internationally! Shipping times and rates vary by country and will be calculated at checkout.

Q: How much does shipping cost?
A: Shipping costs depend on the weight of your order and your location. Rates are calculated at checkout for your convenience.

2. Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused, unopened items in their original packaging. For digital products, we’re unable to offer refunds, but please contact us if you experience any issues.

Q: How do I initiate a return?
A: To start a return, please reach out to us via our Contact Us page with your order number and details. We’ll provide instructions to ensure a smooth return process.

Q: Can I exchange an item?
A: Yes, we offer exchanges for physical items. Please contact us within 30 days of purchase to arrange an exchange.

3. Order Issues

Q: What should I do if I receive a damaged item?
A: We’re so sorry for the inconvenience! Please contact us immediately with a photo of the damaged item, and we’ll resolve the issue for you as quickly as possible.

Q: I received the wrong item. What should I do?
A: If you received an incorrect item, please reach out to us with your order number, and we’ll ensure the correct item is sent to you promptly.

4. Digital Products

Q: How do I access my digital products?
A: After purchase, you’ll receive an email with a download link. For instant access, you can also check your account on our website to view and download digital files.

Q: Can I request a refund on digital products?
A: Unfortunately, due to the nature of digital products, we cannot offer refunds. However, if you encounter any issues, please contact us, and we’ll be happy to help.

5. Product Information

Q: Are your products eco-friendly?
A: We’re committed to sustainability and use eco-friendly materials whenever possible. Our packaging is recyclable, and we strive to make products that respect the planet.

Q: How should I care for my products?
A: For our physical items, follow the care instructions included with each product. If you need additional care tips, feel free to contact us!

6. Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Q: Do you offer discounts for first-time buyers?
A: Yes! New customers have two great ways to save:

  • Email List Discount: Subscribe to our email list and receive a [20-25%] discount on your first purchase. You’ll receive a discount code via email to apply at checkout.
  • Supherb Infusions Discount: First-time buyers of Supherb Infusions products enjoy an automatic 20% discount applied at checkout.

7. Contact Us

Q: How can I reach you for additional questions?
A: If you have any further questions or need assistance, please visit our Contact Us page, and we’ll be happy to help!